"I am skeptical to buy online, but after reading the great reviews, I thought it would be fine. I just got the gift in the mail today, and I have to say, I'm a little unsatisfied. The lid on the box isn't level because the hinges to the lid aren't level. Due to that, the box will not lock, even if you press down on the lid. I bought this for my dad for Christmas, and I will be a little embarrassed giving him a gift that doesn't even work. Looks great, just doesn't work."
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Response From Personal Creations:
Please accept our sincere apologies that the hinges on the box aren't level and the box won't lock. This is not typical and we would love the opportunity to make this right for you. Please contact our customer service department for a replacement.