"I received this as a gift two years ago when my daughter was born, and I really loved it. In turn, I ordered it last month for my friend's new daughter. Luckily I had it shipped to me. The first frame arrived and the mat was all dirty and marked. On top of that, it didn't even fit into the provided frame. I called customer service and they were very friendly and helpful. They shipped me a whole new mat/frame. It arrived and this time the frame was all dingy and scraped. The mat fit better, but still not accurately, into the frame. It does not seem like anyone checks the mat in the frame before they ship it. Overall: nice customer service, but terrible product and attention to detail. I will not be ordering this for anyone else."
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