"I thought this would be perfect for an anniversary gift, but when it came in, the initial and name already was flaking off, and the glass has major flaws."
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Response From Personal Creations:
Please accept our sincere apologies for your disappointment with the Initial Family Hurricane. The glass is hand-blown, which can create subtle imperfections and variations in thickness. We believe this is part of this item’s charm, making each one special and unique. The personalization is done by sandblasting, which permanently etches the glass and will not flake off.