"The product arrived on schedule, but that is the only positive thing I can say about it. The engraving on both the case and the pen & pencil is in terrible shape, with multiple small holes in the engraved characters ruining the appearance. Also, note that the rosewood looks nothing like the picture shown on the product page; it is more of a solid brown color, versus the cherry finish appearance shown in the picture.
See the attached picture (I blurred out the last name and school name) to see what I am talking about. I have ordered several products from Personal Creations in the past and this is the first time I have received something that isn't high quality."
The offending product
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Response From Personal Creations:
Thank you for taking the time to post a review. We understand that our customers are unique, with specific individual preferences and we apologize that this product did not meet your needs. If you wish to exchange the item for something else in our collection, please contact a customer service agent to facilitate an exchange.