"I received the product with scratches on the lid so I was disappointed. Its a great keepsakes box beside the scratches. I was disappointed with the color it looked darker online."
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Response From Personal Creations:
Thank you for taking the time to post a review. Please accept our sincere apologies that the box arrived scratched, as this is not typical of our quality. We guarantee all of our products and would be happy to send you a replacement. Please don’t hesitate to contact our customer service department. They can be reached 24 hours a day, seven days a week at 888-741-0509.