"I purchased 4 of these albums with high hopes that they would be great personalized gifts for some fellow employees. I was very disappointed with the purchase. First, the albums were covered in dust (I presume from the engraving), but I was willing to overlook that and give them a quick polish. However, even a good buffing won't fix the appearance of these. The finish is rough and even chipped in places, the engraving on 2 is not as clean as the other 2. One album's angel had fallen off in shipping. The others have dried glue that protrudes from behind the angels. I am very disappointed in the overall quality of this product."
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Response From Personal Creations:
Thank you for taking the time to post a review. We apologize for the issue you describe, as your Bless This Child Album should be free of defects. If you need further assistance with the replacement, please don’t hesitate to contact our customer service department.