"The ornament was as expected, the lettering was ok, but then it went bad when one of my kids touched it and the lettering smeared. It looks like a fine point Sharpie was used. There should be some kind of top coat to prevent smearing."
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Response From Personal Creations:
Thank you for taking the time to post a review. Please accept our sincere apologies for the problem with the personalization, as we assure you this is not typical. We would love to make this right for you. Please contact our customer service department at 888-741-0509 for a replacement.