"I received this as a gift three years ago when I got engaged and loved it so much, I thought I'd pass the tradition on to my brother-in-law who's now engaged. I was pretty disappointed when it arrived. The inscription was totally off center, I'm not talking a little to the left or right, but on the very bottom, very far right of the box. I was also sad to see it had green scratches all over the male's face and the hand where the engagement ring is set. It looked like the male got in a fight with the incredible hulk! I tried buffing and wiping it out, but it didn't make any difference. I called customer service and they were very helpful and apologetic and sent me a replacement after taking notes of what was wrong. When the second one arrived, I was so excited, but when I opened it, I was again disappointed...more green scratches!! The inscription looked TONS better, but there were green scratches on the male's face and hands again. Mine never had scratches and everything I have ever bought from Personal Creations has always been wonderful, so I just called and asked for my money back on this item. I didn't want another replacement and waste another ornament. Customer service was very helpful and took care of everything. Fortunately, I managed to buff most of the green scratches off this last ornament. You can still see a little, but it's better than it was. I know the ornaments are hand painted, so it seems like there is something wrong with the way the ornaments are being stacked/stored. One not-so-great experience will not keep me from using Personal Creations again. They are always very helpful when there is a problem!"
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