"I did not realize that the personalization was limited to a required title and name
(Title Name's) and so I sent mine to say "BEST COOKIES EVER BY (name)". When I received the jar, the print read "BEST COOKIES EVER BY'S" with the name printed on the tree. I take full responsibility that I misunderstood there was a template to follow; however, it would have been nice for someone there to realize what I sent wasn't proper English and contact me to make me aware of my mistake. Very disappointed with the customer service. I contacted your representative who explained where I went wrong...I guess I didn't agree that everyone has a title (Mom, Grandma, Aunt) or has kids for that matter to personalize the little pictures. Cute concept, but I guess it doesn't apply to everyone."
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